Computer Failure: The Affected Services

The IRS is still assessing the extent and impact of the computer malfunction.

The agency has identified several systems that are affected by the outage. Its modernized efile system, along with other related systems, is one of them.

The IRS stated specifically that tools for tax practitioners and taxpayers are not in order. The official website remains accessible, but users might not be able access certain online services like “Where’s My Refund”.

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Computer failure temporarily shuts down IRS E-File system

The IRS is currently performing repairs to ensure normal operation can be resumed as soon as possible. The agency anticipates that some systems might not be available before Thursday.

Advice to the Public

Taxpayers can still prepare and submit tax returns in the same way as usual. Taxpayers can file their tax returns electronically to their efile companies. These firms will store the files until they are accepted by the IRS.

Taxpayers who have already filed their taxes won’t need to do anything.

Status of Refunds

The IRS doesn’t expect any major problems in refunds. According to the IRS, nine out of ten taxpayers will receive their refunds in 21 days.

The IRS released a press release on Jan. 28 stating that it is the easiest way to verify the status of refund requests. Click the “Where’s My Refund?” link at the IRS website. The IRS mobile app is also available for taxpayers.

IRS officials discourage taxpayers from calling them regarding this matter.

The IRS knows that taxpayers would like to know when their refunds will be available. Officials inform taxpayers that they cannot check the online tool more often than once per day to generate new information. Website data is only updated once per day and is often done overnight.

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